At Bloom, we take great care in ensuring that every order is carefully inspected and beautifully packaged before it is shipped.
As jewellery is a personal-use product, we do not offer returns, exchanges, or refunds once an order has been delivered, except in the case of a damaged, defective, or incorrect item received.
By placing an order with Bloom, you agree to the terms of this Refund & Return Policy.
Returns, Exchanges & Refunds
We do not accept returns, exchanges, or refunds for reasons including, but not limited to:
- Change of mind
- Incorrect size selection
- Personal preference
- Colour variations due to screen settings
- Accidental damage after delivery
- Normal wear and tear
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, we’re here to help.
To be eligible for a replacement or refund, you must contact us within 24 hours of receiving your order.
Please email us at bloomstorein@gmail.com with:
- Your Order Number
- Clear photographs of the product
- A complete unboxing video (as described below)
Claims made after 24 hours of delivery may not be accepted.
Unboxing Video Requirement
To process any claim for a damaged, defective, or incorrect item, a complete, continuous, and unedited unboxing video is mandatory.
The video must:
- Clearly show the sealed package before opening.
- Show the shipping label with your name and address.
- Record the entire unboxing process from start to finish.
- Clearly display the damaged, defective, or incorrect product.
- Be submitted within 24 hours of delivery.
Claims submitted without an unedited unboxing video may not be eligible for replacement or refund.
Verification Process
Once we receive your request, our team will carefully review the provided photographs and unboxing video.
If your claim is approved, we will offer one of the following, depending on the situation:
- A replacement product (subject to availability), or
- A refund to your original payment method.
Refund Timeline
If a refund is approved, it will be initiated to your original payment method.
Depending on your bank or payment provider, it may take 5–7 business days for the amount to reflect in your account.
Shipping Charges
Original shipping charges (if applicable) are non-refundable, except where the return is due to an error on our part.
Order Cancellation
Orders may be cancelled only before they have been dispatched.
Once an order has been shipped, cancellations cannot be accepted.
Contact Us
If you have any questions regarding your order, please contact us:
Email: bloomstorein@gmail.com
Website: www.shopatbloom.in